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Loan management software FAQs

What happens after go-live — what does ongoing support look like?

Once your Biz Core implementation is live, you receive unlimited post-launch support with no hour cap, plus a dedicated two-week hypercare period immediately after go-live to resolve any early operational issues. This contrasts with finPOWER Connect's post-launch model, which provides just 12 hours of support across the first three months.
Biz Core's support team is 100% Australian-based, so you're dealing with people who understand local lending conditions and compliance requirements — not a remote help desk working to a ticket quota.

Is Biz Core suitable for lenders with complex workflows?

Yes. We’ve designed Biz Core to enable customisable workflows, making it suitable for lenders with different products, approval processes, repayment structures and operational requirements.

Why switch to Biz Core from another loan management platform?

As your lending operations evolve and your loan book expands, the limitations of your current platform become more apparent. Switching to Biz Core from platforms like finPOWER, Titanium or HES FinTech can help improve workflow flexibility, reduce hidden costs, support embedded payments and give your team more control over day-to-day operations.

What are the benefits of a loan origination system?

Loan origination systems can revitalise the way you do business. Not only are you cutting down on repetitive and unnecessary paperwork, but you’re introducing a suite of features that are going to make your workflow smoother and your customers happier.

 

Some of the key benefits of loan origination software include:

An expedited onboarding process that enables faster loan processing and an improved customer experience.

Know exactly what needs to be done at a glance to push the application to the next step.

Get an instant overview of:

Customer details

Application summary

Past loans, leads and applications

Missing information from pending applications

Secure loan book management and data storage.

Access to the system from anywhere.

What is the difference between loan origination software and loan management software?

Loan origination software focuses on the application and approval process.

Loan management software supports the broader lifecycle after a loan is created, including servicing, payments, customer records and reporting.

Biz Core connects origination with loan management, helping lenders oversee more of the lending lifecycle in one platform.